At v21, we believe privacy is more than a legal obligation — it is part of the trust you place in us. This document honestly and transparently explains how we manage your personal data.
Before reading the full policy details, here is the core of v21's privacy commitment to every user.
All personal data transmitted between your device and v21 servers is protected by TLS 1.3 encryption, making it impossible for any third party to intercept in transit.
V21 never sells, rents, or trades users' personal data to any other party for any commercial purpose — without exception.
Data stored on v21 servers is encrypted using AES-256 at rest. Database access is strictly limited to authorized personnel only.
You can access, update, or request deletion of your personal data at any time through your account settings or by contacting the v21 support team.
V21 only collects data that is strictly necessary to operate the service. We do not request information that is excessive or irrelevant to the platform's operational needs.
Any changes to the privacy policy will be communicated to users before taking effect. No silent changes are applied without prior notice.
This Privacy Policy is published by v21 and applies to all services accessible through our platform. When you register an account, use the platform, or interact with v21 services in any capacity, you entrust us with certain personal information. We do not take that trust lightly.
This document is designed to give you a clear and comprehensive understanding of: what data we collect, why we collect it, how we protect it, who it may be shared with, and what rights you have over that data. We have written this policy in plain language — not confusing legal jargon.
This Privacy Policy should be read together with the Terms and Conditions v21 which also forms part of the agreement between you and our platform. Both are binding from the moment you begin using v21's services.
V21 collects various types of data in order to operate the platform service optimally. This data is divided into several categories:
| Data Category | Specific Examples | Source |
|---|---|---|
| Identity | Full name, national ID, date of birth | Directly from you |
| Contact | Email, phone number | Directly from you |
| Finance | Bank accounts, digital wallets | Directly from you |
| Technical | IP address, device ID, browser | Automatic |
| Activity | Game history, session duration | Automatic |
| Transactions | Deposit & withdrawal history | Platform system |
Every piece of data we collect has a clear and measurable purpose. v21 does not collect data "just in case" — every data point in our system exists because there is a specific reason directly related to platform operations or user protection.
V21 does not use your personal data for targeted advertising to third parties. If we send our own platform marketing communications, you always have the option to opt out via the notification settings in your account.
V21 processes your personal data on the basis of one or more of the following legal grounds:
V21 does not sell personal user data. However, under certain strictly limited circumstances, we may need to share data with the following parties:
We work with cloud, infrastructure, and security service providers that help us operate the platform. These providers are given access only to the data strictly necessary to perform their specific functions, and they are bound by strict confidentiality agreements.
To process financial transactions, we need to share relevant information with payment providers (banks, digital wallets, payment gateways). Data shared is limited strictly to what is necessary to verify and complete the transaction.
V21 may disclose user data if required by law, court order, or a formal request from a legitimate law enforcement authority. In such cases, we will endeavor to notify the affected user unless such notification is legally prohibited.
V21 never voluntarily shares user data with data brokers, third-party marketers, or any party that has no direct operational relationship with the v21 platform service.
V21 invests significant resources in its data security infrastructure. The following are the key technical and organizational measures we implement:
In the unlikely event of a security breach affecting your personal data, v21 is committed to notifying impacted users as promptly as possible after we become aware of and verify the incident.
V21 retains your personal data only for as long as necessary for the purposes described in this policy. Retention periods vary depending on the type of data:
| Data Type | Retention Period | Reason |
|---|---|---|
| Identity Data (KYC) | 5 years after account closure | Regulatory and compliance obligations |
| Transaction History | 5 years | Financial audits and disputes |
| Activity Logs | 12 months | Security and Investigation |
| Support Communications | 3 years | References and service quality |
| Cookies | By cookie type | See the cookie policy section |
Once the retention period ends, data is securely deleted or anonymized so it can no longer be linked back to your identity.
The v21 platform uses cookies and similar technologies to ensure the platform functions properly and delivers a personalized experience. Cookies are small text files stored on your device by your browser.
V21 does not use third-party advertising cookies that track you outside our platform. You can manage your cookie preferences through your browser settings; however, disabling technical cookies may affect platform functionality.
As the data owner, you have a number of rights you can exercise at any time regarding the personal data we hold about you:
Requesting a copy of the personal data we hold about you.
Updating inaccurate or incomplete data.
Requesting data deletion under certain conditions permitted by law.
Restricting how we process your data under certain conditions.
Receiving your data in a machine-readable format.
Objecting to processing based on our legitimate interests.
To exercise these rights, contact the v21 support team via the in-platform messaging feature. We will respond to your request within 30 business days.
The v21 platform is expressly not intended for and may not be used by anyone under the age of 21. v21 does not knowingly collect personal data from users below the minimum age.
If we become aware that personal data from a user below the minimum age has been collected without our knowledge, we will take immediate action to delete that data and close the account in question.
If you know or suspect that a minor has registered on the v21 platform, please report it to our support team immediately so it can be addressed promptly.
V21 may update this Privacy Policy from time to time to reflect changes in our practices, new regulatory requirements, or service developments. Any material changes will be communicated to you via:
Continued use of the v21 platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy. If you do not agree to the changes, you have the right to close your account before they take effect.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, the v21 privacy team is ready to assist through the following channels:
We are committed to responding to all privacy-related inquiries within no more than 3 business days of receiving the request.
Now you know exactly how v21 protects your data. Join over 500,000 players across Indonesia who trust v21 as their digital entertainment platform of choice.